Font Size:
Speech:
Date Responded 10 March 2020

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

  1. How many 999 calls were received in the last year?
  2. How many given the highest priority and how long until crews arrived?
  3. What are the guidelines or policy on grading calls with relevant response times?

After we sought clarity you defined  ‘in the last year’ as February 2019- Jan 2020 and point 2 as being  from being graded to officers arrival

In Response:

Following receipt of your request, searches were conducted within Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.

I am able to disclose the located information to you as follows.

1  247565 calls were received on the 999 system in the last year.                   

The following caveats should be noted regarding this figure:                   

This includes all calls that are routed through the police IVR system as 999 calls.

This figure therefore includes those which are not genuine 999 calls.     

This may include enquiries and calls which should have been made as 101 calls. 

2  44134 calls on the 999 system were made Priority 1

The following details response times for 999 calls only. Please note that the force system logs hours and minutes, not seconds.

Time Taken (DD - HH:MM)

Count

00 - 00:00

115

00 - 00:01

603

00 - 00:02

1317

00 - 00:03

2235

00 - 00:04

3057

00 - 00:05

3630

00 - 00:06

3799

00 - 00:07

3799

00 - 00:08

3868

00 - 00:09

3426

00 - 00:10

2908

00 - 00:11

2286

00 - 00:12

1912

00 - 00:13

1554

00 - 00:14

1277

00 - 00:15

1079

00 - 00:16

942

00 - 00:17

661

00 - 00:18

516

00 - 00:19

384

00 - 00:20

334

00 - 00:21

262

00 - 00:22

225

00 - 00:23

211

00 - 00:24

165

00 - 00:25

111

00 - 00:26

103

00 - 00:27

84

00 - 00:28

58

00 - 00:29

63

00 - 00:30

67

00 - 00:31

48

00 - 00:32

54

00 - 00:33

34

00 - 00:34

22

00 - 00:35

20

00 - 00:36

25

00 - 00:37

22

00 - 00:38

23

00 - 00:39

15

00 - 00:40

23

00 - 00:41

6

00 - 00:42

5

00 - 00:43

9

00 - 00:44

9

00 - 00:45

11

00 - 00:46

7

00 - 00:47

8

00 - 00:48

3

00 - 00:49

7

00 - 00:50

3

00 - 00:51

5

00 - 00:52

9

00 - 00:54

2

00 - 00:55

2

00 - 00:56

1

00 - 00:57

2

00 - 00:58

4

00 - 00:59

1

00 - 01:00

3

00 - 01:01

3

00 - 01:02

6

00 - 01:03

4

00 - 01:04

3

00 - 01:08

1

00 - 01:09

1

00 - 01:10

1

00 - 01:12

2

00 - 01:13

3

00 - 01:14

1

00 - 01:18

1

00 - 01:19

2

00 - 01:20

1

00 - 01:22

1

00 - 01:25

1

00 - 01:30

1

00 - 01:33

1

00 - 01:34

1

00 - 01:37

1

00 - 01:41

1

00 - 01:44

1

00 - 01:45

1

00 - 01:47

1

00 - 01:52

1

00 - 01:53

1

00 - 01:57

1

00 - 02:03

1

00 - 02:10

1

00 - 02:12

2

00 - 02:14

1

00 - 02:36

1

00 - 03:00

1

00 - 03:25

1

00 - 03:55

1

00 - 04:07

1

00 - 04:28

1

00 - 09:20

1

00 - 11:13

1

00 - 13:18

1

00 - 14:09

1

00 - 21:20

1

01 - 10:04

1

02 - 03:07

1

No response

2640

Total

44134

 

3  As some of the information you have requested at this point is accessible by other means I have not provided you with a copy of the information and will rely on Section 21 of the Freedom of Information Act 2000.  You should therefore consider this a refusal for your request.

I have provided an explanation to this exemption below.

Section 21 (1) - Information accessible by other means

Information which is reasonably accessible to the applicant is exempt information.

Force Policies are published as a matter of course on the Northumbria Police website and the Contact Handling Policy can be found there.

Response times:

Grade 1 service level target is 10 mins urban and 20 mins rural.

Grade 2 service level target is 50 mins

back to top