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POLICY TITLE: Fraud Reporting and Investigations

OWNING DIRECTORATE: Major Crime & Intelligence



AIM OF POLICY: The aim of this policy is to clearly state Northumbria Police’s position in respect of how the force will respond to and investigate fraud to reduce harm to victims and communities and increase public confidence that fraud reported to the force will be recorded and investigated effectively and efficiently.   

BENEFIT OF POLICY:  To ensure a consistent, victim centric approach and response to fraud.

REASON FOR POLICY: Fraud affects our communities more often than any other crime type.  Northumbria Police recognises the scale and impact of fraud and that anyone can become a victim of fraud whether that is individuals, businesses, charities or public sector organisations.  Fraudsters deliberately and repeatedly target some of the most vulnerable in our society.

The financial loss from fraud can be life changing for victims.  Fraudsters do not only take victims money, they take their sense of security, confidence and well-being.  Victims suffer financial hardship, anxiety, depression and other mental and physical health problems. 

Northumbria Police recognises this threat and is committed to protecting the public by preventing and disrupting fraud and reducing the harm to victims and communities. 




Action Fraud is the UK’s national reporting centre for fraud and cybercrime where the public should report fraud if scammed, defrauded or experienced cybercrime in England, Wales and Northern Ireland. 

The service is hosted by the City of London Police working alongside the National Fraud Intelligence Bureau (NFIB) who is responsible for assessment of the reports and to ensure that fraud reports reach the right place. The City of London Police is the national policing lead for economic crime.

When a report is made to Action Fraud the victim receives a National Fraud Reporting Centre (NFRC) number.   Reports are then passed to the NFIB.

Action Fraud does not investigate cases.

The Home Office requires the NFIB via Action Fraud to record fraud and they are the only UK crime recording authority for frauds – their NFRC number is the crime number.

In Northumbria Police, case management records are recorded and may look like a crime but are not counted as such. 

Northumbria Police will only create a case management record where:

  1. A fraud report is dealt with as a Call for Service
  2. There is a requirement to manage victim care
  3. An investigation is commenced as a result of a dissemination from NFIB

In all cases where Northumbria Police receives a report direct from the public and creates a case management record, the force is required to record the offence with Action Fraud where the crime number (NFRC) is provided.    


There are three key ways in which Northumbria Police will receive reports of Fraud:

  • Via Action Fraud
  • Live Calls for Service
  • Via NFIB Disseminations

Safeguarding and crime prevention advice will be provided to the victim at the first point of contact irrespective of the method referred to the force in order to prevent those becoming repeat victims.  This is the primary role of all police officers and staff. 

The Northumbria Police website contains good resources to signpost victims for self-care:

 Action Fraud

Where a report is received by Action Fraud and an assessment deems the victim as vulnerable, Action Fraud will notify Northumbria Police requesting an officer attend to see the victim.  In cases where attendance is assessed as immediate by Action Fraud, they will call 999.

Live Calls for Service

When a report of fraud is made directly to Northumbria Police the Action Fraud Process Flowchart will be followed.

All calls are subject to assessment of caller vulnerability using the ‘THRIVE’ principles to assess Threat, Harm, Risk, Investigation and Engagement using the following definition:

‘A person is vulnerable if as a result of their situation or circumstances, they are unable to take care of, or protect themselves or others, from harm, exploitation or other adverse impact on their quality of life’

Adverse Impact: deterioration of health, mental and/or emotional well-being or; an inability to carry out normal day to day routine though fear and intimidation.

Calls/ reports are assessed to see if they fits the criteria of a ‘Call for Service’

What constitutes a Call for Service (CFS):

  • When an offender has been arrested for a fraud offence in the Northumbria Police Area;
  • The offender ‘is committing’ or has recently committed a fraud offence at the time of the CFS
  • The suspect is known and is a local suspect

A ‘local suspect’ is defined as where, through viable investigative leads:

  • Police can or could locate the suspect with the details provided, or;
  • Have sufficient details to apprehend an offender

When a CFS is apparent, an incident is created and subject to a THRIVE assessment following which a deployment for response will be allocated and investigation commenced.  The crime will be assessed by control room and allocated to the most appropriate investigator across the Force based on the Investigative Assessment Framework (IAF) factors of vulnerability, complexity, solvability and severity.

Northumbria Police will record the offence at Action Fraud via the Action Fraud on line Expert Reporting Tool.

Calls/ reports not meeting ‘Call for Service’ criteria where the victim is vulnerable

Where CFS criteria is not met the report will still be subject of THRIVE and where a victim is identified as vulnerable, an officer will be allocated to attend and safeguard as appropriate.  A face to face victim needs and vulnerability assessment will be carried out and referrals made to Victims First Northumbria and / or other agencies where needs are identified and consent obtained. The attending officer will deliver relevant ‘Protect’ crime prevention advice, a case management record will be created and the offence recorded at Action Fraud. 

Calls/ reports not meeting ‘Call for Service’ criteria where the victim is NOT vulnerable

Where CFS criteria are not met and the victim is not vulnerable, the victim will be advised to report their fraud to Action Fraud direct by telephone or online. 

Calls/ reports not meeting ‘Call for Service’ criteria but involve a vehicle and /or plant

Where CFS criteria is not met but the victim reports a fraud involving a registered vehicle or plant, Northumbria Police will record the offence with Action Fraud and will update the Police National Computer (PNC).

An investigation will only commence if the CFS criteria is met.

Calls/ reports not meeting ‘Call for Service’ criteria where there is the potential to secure evidence

Even if an offence is not a ‘Call for Service’ and can be referred to Action Fraud, consideration will be given to the securing and preservation of evidence. 

NFIB Disseminations

NFIB disseminates fraud matters to local forces under two strands;

  • PROTECT – where there are no identified lines of enquiry yet local victim support is indicated
  • PURSUE – where NFIB database identifies a line of enquiry to follow

PROTECT Dissemination Process

NFIB protect disseminations are received and reviewed for accuracy to ensure that no previous report has been created. The Operation Signature process will then be followed if no immediate concerns are identified.

PURSUE Dissemination Process

NFIB disseminates reports to a force to investigate if it is assessed as having viable lines of enquiry.

Receipt and allocation of NFIB Disseminations for enforcement

All disseminations received by Northumbria Police are subjected to THRIVE assessment to identify the most appropriate resource for allocation.


A local case management record is created which enables the allocation of all reports for investigation.

The crime is then allocated by the control room to either an Area Command Supervisor who will assess and allocate a suitable level of resource to deal with the investigation, or to the  Complex Fraud Investigation Team where appropriate. The Complex Fraud Team will deal with the most serious or complex fraud where there is a significant risk of harm to individuals, communities or businesses.


All fraud investigations will follow the Fraud Investigation Model (FIM) and force crime investigation procedures and standards of investigation.

The FIM takes into account the unique nature of fraud crime types and focusses on the prioritisation of prevention and disruption activities to reduce the period of harm and loss to victims.

A victim needs assessment will be carried out in all cases and referrals made to Victims First Northumbria or other agencies where needs are identified and consent obtained for a referral.

The allocated investigating officer will ensure responsibilities under Victims of Crime Code of Practice (VCoP) are adhered to.

All frauds that are reported or disseminated to Northumbria Police are investigated to a conclusion, whether that be a sanctioned outcome, or no further police action due to a lack of evidence, support or not being in the public interest or more appropriate for investigation or intervention from a partner agency.  All outcomes are reported back to the NFIB.

Transferring disseminations to other forces

Where THRIVE indicates that another force should be dealing with a matter disseminated to Northumbria Police, there is a specific TRANSCRIME process back to NFIB.

Ownership of the investigation should be retained until NFIB confirm it has been transferred elsewhere.

Fraud Escalation Process

There is a defined route for police forces in England and Wales to escalate fraud investigations which would benefit from a regional or national response.

The process provides a structured process for forces to access regional and national support and will improve the transparency and accountability of case acceptance.

As with the transcrime process, the investigation will be retained until confirmation is received that it has been transferred elsewhere.


Operation Signature

Operation Signature is the force campaign to identify and support vulnerable victims of fraud.

Operation Signature was implemented to ensure a consistent approach across the force to protect vulnerable victims of fraud by:

  • Identifying vulnerability at the earliest opportunity
  • Delivering an excellent quality of service to vulnerable victims of fraud through face to face, uniformed visits
  • Making referrals to suitable partner agencies for those requiring additional support
  • Identifying and implementing preventative measures with an emphasis on maximising protection of the victims and reducing the risk of repeat victimisation.

Northumbria Police receives weekly victim lists from NFIB which contain details of all victims of fraud within the Northumbria Police Force area who have reported Fraud direct to Action Fraud but have not had it referred to Northumbria Police for investigation. 

A vulnerability triage assessment is completed and if any of the triage criteria are apparent then the victim will be noted as potentially vulnerable.  On completion of the triage process the potentially vulnerable victim details are allocated to area command staff for a face to face visit.

The purpose of this is threefold:

  • Conduct a face to face victim needs and vulnerability assessment
  • Make referrals to Victims First Northumbria and partners, and where the criteria is met, submit an Adult Concern Notification
  • Deliver relevant ‘Protect’ crime prevention advice.


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