Contact us
Report an incident
Is it an emergency?
Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.
If you need a non-emergency police response
If you are the victim of crime or have witnessed any non-emergency incident occurring within the Northumbria Police area use our online reporting form below.
For general enquiries text us on: 07786 200814. Remember to report a crime or incident please use our report an incident form.
For people who are deaf, hard of hearing or speech impaired: 07786 200815
If you are calling from outside of England & Wales, please call: (+ 44) 1661 872 555
If you want to report an incident, but you do not want to be identified to the police, call Crimestoppers on 0800 555 111.
Crimestoppers will ask questions about the crime you have information on but will never ask questions about you. If you are at all concerned your call could be traced, reassure yourself by dialling 141 before 0800 555 111, which blocks your phone number. Or use a phone box – it's free. Because Crimestoppers is an 0800 number, calls are free from a landline and don't show up on a BT or cable phone bill.
Alternatively, you can report a crime anonymously with Crimestoppers online.
Tell us something
Tell us general intelligence
Click the button below to share information that you feel could help us investigate a suspected crime or safeguard someone who needs our help. For example, you might want to tell us about suspected drug dealing in your area, tell us something about an ongoing appeal or investigation that could help the case. Or you could tell us about a neighbour who you’re worried might be a victim of domestic abuse.
Please remember to:
It is really important that you provide as much accurate information as you can. Don’t assume that a particular piece of information is not relevant.
We appreciate any intelligence we receive, however this page is NOT monitored 24/7 and this form is to be used for non urgent intelligence only.
If your intelligence requires an immediate response please dial 999.
Give information anonymously
Crimestoppers is a charity that operates across the UK to help fight crime.
Built on the basis of a partnership between the police, the community and media, Crimestoppers is an invaluable service that enables anyone with details of criminal activity to pass them on to the police anonymously, without fear of exposure or retribution.
Rewards
Rewards are available for callers who provide information leading to the arrest and charge of an offender.
These rewards are funded by the Crimestoppers Trust, who are an independent registered charity.
Report it
If you wish to provide information anonymously, you can visit the Crimestoppers web page and use the Secure Contact Form or call the Crimestoppers telephone number 0800 555 111 at any time of the day or night, 365 days of the year.
Possible terrorist activity
How can I report?
Reporting is quick and easy.
- You can report in confidence online via our secure form: www.gov.uk/ACT. The MET Police also host an online reporting tool on behalf of all UK police forces, click here to make a report.
- Alternatively, you can call the Anti-Terrorism Hotline confidentially on 0800 789 321. All reports are kept confidential and you can report anonymously.
In an emergency always call 999.
How do I report online terrorist or extremist content?
If you’ve come across a website or online content (including emails, forums or social media) that you feel is of a violent extremist or terrorist nature, please report it using the UK government’s quick and anonymous online tool.
Specialist officers will assess your information and, where appropriate, investigate the website and work with partners to remove it.
Of course, if you suspect an immediate danger please call 999 now.
FAQs
Not if you don’t want them to. We treat all of the information that you provide in the strictest of confidence. If we do need to get in touch for any reason we will be extremely discreet.
We ask everyone providing information to also give their name and contact details, but this is your decision. By providing your contact details this will help us verify the authenticity of the information and support you as quickly as possible if we need to.
If you’d prefer to give information anonymously, please call Crimestoppers on 0800 555 111.
That’s OK. If you have a genuine concern about something you’ve seen or heard, we’d much rather you tell us than keep it to yourself. That way, our specially trained officers can look into it. If it turns out to be nothing, that’s good news.
Hate crime
The police and the courts treat hate crime very seriously. Hate crime is upsetting for victims and their friends and families, and creates hatred in communities. If you think you've been a victim of hate crime, you should report it as soon as possible. By reporting it when it happens to you, you may be able to prevent it happening to someone else. You will also help the police understand the extent of hate crime in your local area so they can respond to it better.
Is it an emergency?
Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.
What is hate crime?
Hate crime is any criminal offence that is targeted at a person or group of people because of prejudice or hostility, such as race, religion, sexual orientation, gender identity, age or disability.
A Hate Crime can include:
- Being called names
- Hassled or threatened
- Being beaten up, kicked or attacked
- People swearing at you and making abusive remarks
- People doing things to frighten, intimidate, or scare you
- Bullying at school, work or college
- Damage to your property or car or having things stolen
- Spitting or making insulting gestures
Anybody can report a hate crime including:
- Anyone who has been a victim
- Anyone who has seen a crime happening
- Residents in the area
- Carers of the person
- Community group
- Anyone on behalf of someone else
How can I report a hate crime?
Report hate crime to the police
The police will treat hate crime as a priority. The courts can also impose a more severe sentence than for a similar crime with no hate motive.
If a crime is happening now or someone is in immediate danger, call 999
If there's no immediate danger, use our online reporting form below.
True Vision
True Vision is a third party hate crime reporting website supported by all Police forces in England, Wales and Northern Ireland. True Vision provides information for victims and the public about what hate crime is, why it is important to report it when it happens, and sets out the range of ways hate crime can be reported, including via a new online reporting form. The site also provides links to organisations that can offer support and advice on hate crime related issues.
Fraud
Is it an emergency?
Is this happening now? Do you need support right away? Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? If so, please call 999 now.
How to report fraud
Action Fraud, the UK’s national reporting centre for fraud and cyber crime, is where you should report if you’ve been a victim of fraud or cyber crime in England, Wales and Northern Ireland. Action Fraud is hosted by City of London Police as national policing lead for fraud.
You can report fraud or cybercrime to Action Fraud 24/7 via the online reporting tool. The tool will guide you through simple questions to identify what has happened and advisors are available on web chat 24 hours a day to give you help and advice if you need it.
Alternatively:
Call 0300 123 2040 Monday to Friday 8am - 8pm. If you are calling from outside of England & Wales, please call: +44 300 123 2040
If you are a business, charity or other organisation that is suffering a live cyber attack, please call Action Fraud on 0300 123 2040 immediately where specialist advisors are waiting to take you call 24 hours a day, 7 days a week.
How will Action Fraud help me?
Reports to Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which assesses the reports in order to identity those cases presenting the best opportunity for police forces and other law enforcement agencies to investigate. The NFIB is also hosted by the City of London Police.
The NFIB’s systems assess reports of fraud and cyber crime which allows reports from across the country to be linked and piece together all of the information available to us, and helps to build a national picture of where these crimes are taking place.
When reporting online you will be given the option to register, login to an existing account or continue as a guest.
By registering you will be able to:
- Save and resume a partially completed report
- Track progress of your report
- Add information to your report
- Call Action Fraud to discuss your report
- Receive an update by email
If you continue as a guest you will only be able to receive updates by email or post.
Action Fraud and the NFIB do not have investigative powers and therefore cannot guarantee or prompt a police investigation, or advise you on the contents of your report. Whilst we aim to provide an update to reports within 28 days, this is not always possible if the report is still under review by the NFIB.
For advice on how to best protect yourself from becoming a victim of fraud or cyber crime, please visit Action Fraud’s website or sign up for their alerts. You can also find Action Fraud on Facebook, Twitter and Instagram.
If you have registered on the Action Fraud system as a victim or proxy reporter, then you will receive automatic updates through your individual account.
You will also receive postal updates. If you wish to seek an update outside of the above, or if you have not registered with Action Fraud, then an update can be requested through the ‘Contact Us’ facility on the Action Fraud website.
If your report is disseminated to a police force you will be provided with the name of the recipient force. Once your report has been disseminated, the recipient force takes responsibility for providing you with updates on the progress of your case.
Reports to Action Fraud are considered for assessment or referral to the police (or other law enforcement agency) by the National Fraud Intelligence Bureau, operated by the City of London Police.
Once reports have been recorded by Action Fraud they are assessed against Home Office Counting Rules, which are the standards against which police record crime. Data matching allows reports from different parts of the country to be linked through analysis. Reports are then triaged to determine those that are highest risk, threat or harm.
These triaged reports are assessed by experienced crime reviewers who consider the viability of each report, or series of reports where these appear to be linked. This viability test is to ensure there are definitive lines of enquiry for a force, or other law enforcement agency to progress. Crimes that meet the viability test are referred to the appropriate police force or law enforcement agency for action. The recipient may not always be your local police force.
Information you provide on the bank accounts, websites and phone numbers used by fraudsters is regularly provided to industry partners so they can stop them from being used against future victims. Not every report results in an investigation, but every report helps to build a picture of offending and is retained for future intelligence.
Each police force (or other law enforcement agency) will review and assess referrals from the National Fraud Intelligence Bureau.
Northumbria Police will investigate reports of crime referred from Action Fraud and will give you regular updates about the progress of your case.
You'll be informed when a suspect is arrested, charged, bailed or sentenced. Your rights are in governed by those set out in the Code of Practice for Victims of Crime.
If no further action will be taken, we will communicate this to you with a rationale for our decision.
In cases where criminal investigations are not carried out or do not lead to a conviction, you may wish to consider other options to recover your losses. There are Civil Asset Recovery Agents who may be able to act on your behalf to recover criminal assets that represent some or all of your losses.
Before choosing a Civil Asset Recovery Agent, you should undertake adequate checks to ensure they are legitimate. The Financial Conduct Authority has details of known fraudulent Civil Asset Recovery Agents.
Should you choose to engage a Civil Asset Recovery Agent, you should update your Action Fraud report with their details. This update can be made through your individual account or through the ‘Contact Us’ facility on the Action Fraud website if you have not registered with Action Fraud.
What should I do if...
Is it an emergency? If a crime is happening now or someone is in immediate danger, call 999.
If you know the person (or persons) who has committed the fraud against you and the person is local* to you - report the incident direct to us by using our report an incident form.
*A local person could be a person belonging to a specific town or area where there are viable investigative leads to consider for an investigation. Local could also mean you know the location where the offence has taken place.
If you're not sure who the person (or persons) that has committed the offence contact Action Fraud using the online fraud reporting tool or by calling Action Fraud on 0300 123 2040.
Is the fraud happening now? Do you need support right away? Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? If so, please call 999 now.
If an offence has just happened contact us by using our report an incident form.
After you report an incident to us an investigation will start. We will take steps to make sure we gather all the relevant information and keep you informed throughout the process.
Types of frauds, how to protect yourself and what to do if you get scammed
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Little Book of Big Scams Edition 5.pdf
Anti-social behaviour
If you’ve witnessed antisocial behaviour of any kind, find out how to report it below.
Is it an emergency?
Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.
What is anti-social behaviour?
Anti-social behaviour is any aggressive, intimidating or destructive activity that damages another person's quality of life. Whilst young people are often perceived to be the main offenders, it covers a whole host of crime and behaviour, from inconsiderate parking to noisy parties.
How to report anti-social behaviour
In this case, please contact your local council who should be able to trace the vehicle’s owner and arrange for it to be removed. They’ll most likely ask for the following:
- The vehicle registration mark (VRM)
- How long it has been there
- Its location
- Its condition
Please make sure you have these details to hand.
If the animal is dangerous or its actions could put others at risk, please call 999 now.
If there's no immediate danger, use our online form. Please have the following information available, if possible.
- Where it happened.
- A description of the animal
- How it was behaving
- Where the owner was at the time
- The owner's details or a description
In this case, please contact your local council, who should be able to investigate and take action if needed
Use our online form Please have the following information available, if possible.
- Where this happened
- If the people involved have been here before
- What they were doing
In this case, please contact your local council who should be able to investigate and take action if needed.
They’ll most likely ask for the following:
- The area affected
- The type of litter
- How much there is
- How long it has been there
Please have these details to hand.
Use our online form. Please have the following information available, if possible.
- Where it happened.
- How the fireworks were being misused, such as being thrown in the street or at people or property
Contact your phone service provider, they should be able to suggest several ways to screen and block incoming calls.
If the calls are indecent, threatening or obscene use our online form. Please have the following information available, if possible.
- How many calls you have recieved
- If a number was displayed
- What the caller was doing
If the nuisance noise is from a single one-off event, please contact your local council’s Noise Team, who should be able to investigate and advise you on the next steps.
If the nuisance noise is causing an ongoing disruption, use our online form.
Please have these details to hand:
- the cause of the noise
- where it was coming from
- how long it went on for
Use our online form. Please have the following information available, if possible.
- Where it happened
- Details or a description of the people involved
- If they appeared drunk
- If they were being rowdy or causing a nuisance
- How the fireworks were being misused, such as being thrown in the street or at people or property
Use our online form. Please have the following information available, if possible.
- Type of activity, such as posting sex cards or loitering
- Where this happened
- If this happens often
Use our online form. Please have the following information available, if possible.
- Where it happened
- How many people were involved
- What they were doing
Trespassing considered to be antisocial behaviour covers those situations where people have entered land, including water, or premises without lawful authority or permission. This includes taking unauthorised short cuts through a garden or building. It also includes people trespassing on railways and other private or industrial land.
In this case, use our online form. Please have the following information available, if possible.
- Details or a description of the people involved
- Whether they were trespassing in a building or on land
- Details of any equipment they had with them
Use our online form. Please have the following information available, if possible.
Please contact your local council who will be able to investigate and advise you on the next steps
Lost, found and seized property
If you have lost an item of property, we recommend that you make reasonable enquiries in the area. If lost on public transport, we recommend you contact the operator. If you have lost the item in a shopping centre, pub, leisure centre etc., contact the premises directly.
We recommend registering your property for free at https://www.secureassetregister.com/en-gb it only takes a few minutes and could help you get your property back if it is lost or stolen. Don’t forget to upload photos for free too!
Passports and driving licences
If you are reporting a lost or stolen foreign national passport, please visit your local police station in person. Please check station opening times here before you attend.
Any other passports or driving licences should be reported directly to the Passport Office online or DVLA online.
Please note, if a passport or drivers licence is handed into the police station, they will be forwarded on to the DVLA or Passport Office. They will not be returned to members of the public for security measures.
Found property
If you have found property, your legal obligation is to try to reunite it with the owner. You could do this by putting up a notice near to where you found the item. You may be able to keep the item you have found on the understanding that, if the owner comes forward, you must give it back.
If you find an item on private property, such as at a restaurant or business, you should hand it to staff as they should operate their own lost and found procedures.
There are certain items that you are not allowed to keep and claim under ANY circumstances. These include mobile phones, identification documents, weapons and war medals. If you find cash, you will not be able to keep hold of it but will be able to claim it after 28 days.
We will accept some found items, please visit an enquiry desk for advice or contact us on live chat. The types of items we may be able to help with include:
- an item with a serial number
- anything with a memory or storage function
- identifiable information such as personal documents
- money or valuable items
- bicycles
We recommend recording any lost or found property at https://www.secureassetregister.com/en-gb or Report my Loss.
If you’ve found a hazardous item, such as a firearm, explosive, poisons, toxins or chemicals, please call 999.
Seized Property
If you have had property seized by police and would like to query its return, you must contact and speak with the officer in charge directly. You can make contact with the officer using our Seized Property Update form.
FAQ
Northumbria Police do not issue reference numbers for lost property. You can obtain a lost property reference number if you report your lost phone at secureassetregister.com
You must contact the officer in charge of the case directly to discuss the return of the property. Usually the officer will arrange for a letter to be sent to your last known home address informing you to contact Northumbria Police to arrange a collection. This letter will usually contain a property reference number with details stating where to collect the property from.
