Internal support

Dated: 16 Feb 2017

POLICY TITLE: Internal Support


AUTHOR: Human Resources Policy and People Development Team




AIM OF POLICY: The aim of the policy is to outline the range of support mechanisms available to police officers and police staff within Northumbria Police.

BENEFIT OF POLICY: The policy will emphasise the support available to police officers and police staff.

REASON FOR POLICY: The policy will ensure all officers and staff are aware of the support available.


Northumbria Police is committed to ensuring that a range of support mechanisms are in place within the organisation and that individuals are provided with a working environment which is free from discrimination, harassment, victimisation and all forms of inappropriate/unfair treatment.

Within Northumbria Police, the highest standards of behaviour are expected from staff and officers. The Code of Ethics lays down the values and beliefs which underpin the nine policing principles of accountability, fairness, honesty, integrity, leadership, objectivity, openness, respect and selflessness. The Code makes clear the principles expected to guide actions, whatever the context.

Importantly, a healthy working environment will help the force to create and maintain a workforce which is diverse, effective and flexible and will assist each member of staff to contribute positively to operational performance.

Individuals may need increased support at work for a variety of reasons, not just to assist with workplace issues. Under-represented groups may benefit from support and encouragement to develop and reach their full potential at work. Line managers play a vital part in the network of support available however, there are additional tiers of support available.

1.0 A three-tiered support framework is in place within Northumbria Police.

1.1 Signposting and influencing

Support associations play a vital role in the development and review of people management policies, procedures and practices and in the promotion of the needs and views of particular groups within the force. They are available to signpost individuals to support and provide moral support to members. They include:

  • LGBT+ Support Association
  • Women in Policing Support Association
  • Colleague Support Network
  • Chaplaincy

Or via National Police Support Associations;

  • British Association of Women in Policing (BAWP)
  • National Black Police Association
  • International Police Association
  • Gypsy, Roma and Traveller Police Association
  • Police Superintendents Association

1.2 Professional Advice

The following sources are available to provide officers and staff with professional, medical and legal advice if required:

  • Human Resources Advisers
  • Employee Assistance Programme (EAP)
  • GMB (requires a subscription fee)
  • Unison (requires a subscription fee)
  • The Northumbria Police Federation (requires a subscription fee)

The EAP service is available 24 hours a day, 7 days a week to all police officers, staff, and members of their immediate families. The service is confidential and covers a wide range of issues with dedicated staff being on hand to provide information, advice and support to help individuals with on-going challenges. You can contact the service by telephone on 0800 282 193 or from abroad on 01865 397 074.

Northumbria Police also supports the Northumbria Police Benevolent Fund and the St Georges Police Trust.

The force is committed to continually reviewing the support available within Northumbria Police to ensure that the range of options meet the needs of officers and staff and assist them to maximise their potential and contribution to the achievement of force aims and objectives.


SOURCE DOCUMENT: Discrimination legislation.

GROUPS AFFECTED: All officers and staff.


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