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ICT Systems/Contracts/Locations - 747/20

Date Responded 10 June 2020

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

Request details: Telephony
1 .Can you please provide the contract start and renewal date for the forces current corporate telephony system(s) within the contract(s)?
1.a - If a separate telephony system is used to receive non-emergency and/or 999 calls within the forces control rooms, can you also please provide contract start and renewal dates for this system also?
1.b Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?
1.c Can you please provide annual support prices paid for each telephony system contract?
1.d Can you please provide the suppliers name(s) of each telephony system contract?
Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?

Command and Control
2 Can you please provide the contract start and renewal date for the forces current command and control system used for incident management and Police resource deployment?
2.a Can you please indicate what options there are for extending the existing command and control contract beyond the renewal date?
2.b Can you please provide annual support prices paid for the command and control system contract?
2.c Can you please provide the suppliers name for the current command and control system contract?

Integrated Communications and Control System (ICCS)
3 Can you please provide the contract start and renewal date for the forces ICCS?
3.a Can you please indicate what options there are for extending the existing ICCS contract beyond the renewal date?
3.b Can you please provide annual support prices paid for the ICCS contract?
3.c Can you please provide the suppliers name for the current ICCS contract?
3.d Has the force already contracted with existing ICCS supplier to provide ESN related services and if so, please provide contract start and renewal date for these services?

Records Management System (RMS)
4 Can you please provide the contract start and renewal date for the forces RMS?
4.a Can you please indicate what options there are for extending the existing RMS contract beyond the renewal date?
4.b Can you please provide annual support prices paid for the RMS contract?
4.c Can you please provide the suppliers name for the current RMS contract?

Contact Management System (CRM system)
5 Can you please provide the contract start and renewal date for the forces Contact Management System used to record contact from members of the public with the forces control rooms?
5.a Can you please indicate what options there are for extending the existing Contact Management contract beyond the renewal date?
5.b Can you please provide annual support prices paid for the Contact Management System contract?
5.c Can you please provide the suppliers name for the current Contact Management System contract?

Geographic Information system (GIS)
6 Can you please provide the contract start and renewal date for the forces GIS System used within the forces control rooms for incident/contact management?
6.a Can you please indicate what options there are for extending the existing GIS System contract beyond the renewal date?
6.b Can you please provide annual support prices paid for the GIS contract?
6.c Can you please provide the suppliers name for the current GIS contract?

Gazetteer System
7 Can you please provide the contract start and renewal date for the forces Gazetteer System used within the forces control rooms for address verification of incidents and contacts?
7.a Can you please indicate what options there are for extending the existing Gazetteer System contract beyond the renewal date?
7.b Can you please provide annual support prices paid for the Gazetteer System contract?
7.c Can you please provide the suppliers name for the current Gazetteer System contract?

Force Control Rooms
8 For each of the Force's Control Rooms, please provide the following information:
8.a. Address (including postcode)
8.b. Whether the control room is:
i. always operationally manned (i.e. 24/7)
ii. only operationally manned during major incidents (i.e. Gold Command)
iii. only operationally manned when a live control room is evacuated (i.e. Fallback)
8.C. Whether the control room is used to routinely:
i. answer non-emergency calls (i.e. general enquiry call centre)
ii. answer emergency calls (i.e. 999 call takers)
iii. dispatch officers and manage the responses to incidents (i.e. dispatcher.
8.d. Can you please provide a breakdown of the number client workstations used within each control room for:
i. answer non-emergency calls (i.e. general enquiry call centre)
ii. answer emergency calls (i.e. 999 call takers)
iii. dispatch officers and manage the responses to incidents (i.e. dispatcher.
8.e. Can you please provide the number of command and control clients that are browser based (if applicable)?
8.f. Can you please provide the number of command and control mobile data clients that are in use, either via a browser based application and/or APP installed on mobile device?

In Response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with both the Procurement and ICT Departments of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.

I am able to disclose the located information to you as follows.

As the information you have requested at questions 1, 2, 3, 4, 6 and 7 is accessible by other means I have not provided you with a copy of the information and will rely on Section 21 of the Freedom of Information Act 2000. You should therefore consider this a refusal for your request.

I have provided an explanation to this exemption below.

Section 21 (1) - Information accessible by other means

Information which is reasonably accessible to the applicant is exempt information.

This information is freely available via a search of the Bluelight Procurement Database (BLPD) and in order to aid and assist your further I have provided a link below to the website:
https://www.blpd.gov.uk

Please note that Telephony is under ‘LAN’.

The Force will continue to use these system until such time they are no longer fit for purpose.

5. The force does not have a CRM system.

8a) Ponteland Comms & Training, North Road, Ponteland NE20 0BL and South Shields Police Station, Millbank, Station Road, South Shields NE33 1RR.
b) The control room is always operationally manned - 24/7
c) Yes to all points.
d) i. Ponteland – 56, South Shields 48
ii As above, positions are used for both emergency and non-emergency calls.
iii Dispatch officers and manage the responses to incidents (i.e. dispatcher. Ponteland - 32, South Shields 28
Despatching positions are also included within the CH numbers as these can be dual purpose.
e) Zero
f) Approximately 4120

 

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