BETAThis is a new service. Your feedback will help us to improve it.
Font Size:
Speech:
Date Responded 28 December 2018

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

  1. In each of the last two financial years (16/17) and (17/18) how many calls to (a) 999 and (b) 101 were recorded as not having been answered?
  2. In each of the last two financial years (16/17) and (17/18) what was the average time for a response to be made to a (a) 999 and (b) a 101 call?
  3. In each of the last two financial years (16/17) and (17/18) what was the longest time it took for a caller to get a response to a (a) 999 and (b) a 101 call? For each example state the date of the call and how long it took to be answered.

In Response:

I am able to disclose the located information to you as follows

1.

Call Type

2016/17

2017/18

999

5468

13456

101

122470

123267

 

2.

Call Type

2016/17

2017/18

999

11 sec

19 sec

101

1 min 3 sec

1 min 53 sec

 

3.

Call Type

2016/17

2017/18

999

24/06/2018

3 min 50 sec

11/05/2017

6 min 57 sec

101

22/09/2016

1 hour 53 min

28/09/2018

4 hours 8 min

11/03/2017

1 hour 53 min

 

Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.

back to top