999 response times - 1063/18

Date Responded 09 November 2018

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

1 The total number of 999 calls received by your police force in each individual year: 2017 and 2018.

2 The total number of 999 calls where police officers were deployed from your force in each individual year: 2017 and 2018.

3 For those 999 calls where police officers were deployed from your force, the number of calls that fall into a certain category of response time (e.g. under 15 mins, 15 to 60 mins etc). This should be dated and broken down for the years 2016, 2017 and 2018. Essentially, I would like to know data on the emergency response time for these three years, however you record and categorise it.

4 If you grade 999 calls by priority, could you provide a breakdown for the data in question 3 based on your categories of prioritisation. This could be, for example, the average response time for:

  • Top category calls (immediate response needed)
  • Secondary category calls (priority)
  • Other, lesser, priority calls which still needed a response

5 What is the operational target time for officers to reach their deployment destination, from the point at which the call was received in your control room?

In Response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the Corporate Development Department of Northumbria Police. I can confirm that the information you have requested is held in part by Northumbria Police.

I am able to disclose the located information to you as follows.

1   2018 figures to end of September










2   2018 figures to end of September










3    This data is not recorded. Different types of incident get different responses according to their grading, We could potentially provide how many of the calls were reached within the target time but we cannot confirm if those calls were exclusively 999 calls.

4    This question relates to question 3 and as such we cannot respond to it as we cannot filter out 999 calls.


Grade 1

Within 10 minutes           Rural – Within 20 minutes

Grade 2

Within 1 hour

Grade 3

Within 4 hours

Grade 4

Schedule appointment

Grade 5

Resolved without deployment

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