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Call target times - 1252/18

Date Responded 14 January 2019

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

  1. The total number of recorded (graded) calls separately for grades 1 and 2, for calendar years 2016, 2017 and 2018 (half a year).
  2. The number of calls responded to within the target separately for grades 1 and 2, for years 2016, 2017 and 2018 (half a year), and if possible for years 2013, 2014, 2015 - please do not reject my request fully if data on that cannot be provided.
  3. The median response time for grades 1 and 2 for years 2016, 2017 and 2018 (half a year).
  4. The longest response time for grades 1 and 2 for years 2016, 2017 and 2018 (half a year).

In Response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the Corporate Development Department of Northumbria Police. I can confirm that the information you have requested is not held by Northumbria Police.

  1. We cannot answer  as we do not grade the calls, we grade  the incidents.  We could potentially offer a response to this should you wish to resubmit that part  in relation to incidents but we would not know how we were alerted to the incident. (999 or other means).
  2. No information held - we do not have target times.
  3. Median response times are not recorded/created.
  4. We cannot answer this as the time is not recorded once it is beyond a certain limit – time stops at 4 hours.

Disclaimer

Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.

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