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Telephony Systems - 1283/19

Date Responded 29 October 2019

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

  1. Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
  2. Approximately how many extensions does the system support across your organisation?
  3. Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
  4. How many of those extensions are contact centre/customer service agents?
  5. When does your PBX/VOIP support contract expire?

In Response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the ICT Department of Northumbria Police.  I can confirm that the information you have requested is held by Northumbria Police, however will not be provided for the following reason.

As the information you have requested above is accessible by other means I have not provided you with a copy of the information and will rely on Section 21 of the Freedom of Information Act 2000. You should therefore consider this a refusal for your request.

I have provided an explanation to this exemption below.

Section 21 (1) - Information accessible by other means

Information which is reasonably accessible to the applicant is exempt information.

You have requested this information previously, FOI 889/19 - Telephony Support Enquiry refers, and were provided with a response on 25 July 2019.  We can confirm that our response remains the same.

Please note that as this request is practically identical to your previous request, any further similar requests for this information may be declared vexatious under Section 14 of the Freedom of Information Act 2000 for being a repeated request for the same/similar information.

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