Unanswered calls - 840/20

Date Responded 12 June 2020

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

1) In each of the last two financial years (18/19) and (19/20) how many calls to (a) 999 and (b) 101 were recorded as NOT having been answered?

2) In each of the last two financial years (18/19) and (19/20) what was the average time for a response to be made to a (a) 999 and (b) a 101 call?

3) In each of the last two financial years (18/19) and (19/20) what was the longest time it took for a caller to get a response to a (a) 999 and (b) a 101 call? For each example state the date of the call and how long it took to be answered.

In Response:

Following receipt of your request, searches were conducted with the Corporate Development Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.

I am able to disclose the located information to you as follows.

With regards to point 1 the below is applicable.

As a response to this point he information you have requested is already published and therefore is accessible by other means I have not provided you with a copy of the information and will rely on Section 21 of the Freedom of Information Act 2000. You should therefore consider this a refusal for your request.

I have provided an explanation to this exemption below.

Section 21 (1) - Information accessible by other means

Information which is reasonably accessible to the applicant is exempt information.

Similar requests have been responded to previously and responses are published as a matter of course on the Northumbria Police Disclosure Log. A response to this part of your submission can be found there, 1052/19 being the most relevant.

	999	101
2018/2019	00:00:11	00:01:01
2019/2020	00:00:10	00:01:25

	999	Date	101	Date
2018/2019	00:05:35	14/09/2018	02:18:30	22/07/2018
2019/2020	00:05:36	08/08/2019	01:37:56	09/05/2019

Disclaimer

Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.