Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')
As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.
You asked:
I would like monthly figures for the average waiting time to speak to a call handler through the 101 phone line from June 2021 To Date.
In Response:
Following receipt of your request, searches were conducted with the Corporate Development Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.
I am able to disclose the located information to you as follows.
|
Month / Year |
Average Answer Time |
|
Jun-21 |
00:02:02 |
|
Jul-21 |
00:09:41 |
|
Aug-21 |
00:05:39 |
|
Sep-21 |
00:08:03 |
|
Oct-21 |
00:10:28 |
|
Nov-21 |
00:07:15 |
|
Dec-21 |
00:07:38 |
|
Jan-22 |
00:05:18 |
|
Feb-22 |
00:03:55 |
To note – this data is as already held. Had ‘average’ data not already been held there would be no requirement for us to create it just to offer a response to a FOI submission.
If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.
Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.
The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.
