ITL interpreting contact – 327/18

Date Responded 20 April 2018

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')

As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked:

Regarding your contract with Interpreting Translation Line (ITL), I would like to make the following requests under the Freedom of Information Act: 

1. Please specify how many service credits you have recorded against ITL for failing to hit contract KPIs per month over the last 12 months

2. Please specify the monthly value of these service credits

3. Please specify how many occasions you have recharged ITL for the cost of procuring language services off contract per month over the last 12 months.

4. Did your force selected ITL to provide its language provision through a government framework. If so which framework?

5. Was your language service contract awarded to ITL through mini-competition or direct award?

6. Has ITL ever provided unqualified interpreters under this contract?

7. Which auditing processes does the force undertake to ensure that linguists provided by ITL are qualified? 

In Response:

We have now had the opportunity to fully consider your request and I provide a response for your attention. 

Following receipt of your request, searches were conducted with the Finance Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police. 

I am able to disclose the located information to you as follows. 

1. None.

2. N/A.

3. None.

4. Yes.  ITL were appointed via the CCS Framework for Translation and Face to Face Interpreting and the ESPO Framework for BSL.

5. Direct Award.

6. See answer 7 below.

7. The Force ensures that ITL undertake a full audit of interpreters provided to the Force to ensure the interpreters supplied are competent and suitably qualified in line with the contract specification.  ITL make this audit available to the Force at any time. 

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