Anyone can find themselves the victim of fraud. If you’ve been the victim of fraud, please report it. It will help bring the offender to justice and make sure this doesn’t happen to anyone else.

Is it an emergency?

Is this happening now? Do you need support right away? Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? If so, please call 999 now.

How to report fraud

Action Fraud, the UK’s national reporting centre for fraud and cyber crime, is where you should report if you’ve been a victim of fraud or cyber crime in England, Wales and Northern Ireland. Action Fraud is hosted by City of London Police as national policing lead for fraud.

You can report fraud or cybercrime to Action Fraud 24/7 via the online reporting tool. The tool will guide you through simple questions to identify what has happened and advisors are available on web chat 24 hours a day to give you help and advice if you need it.

Alternatively:

Call 0300 123 2040 Monday to Friday 8am - 8pm. If you are calling from outside of England & Wales, please call: +44 300 123 2040

If you are a business, charity or other organisation that is suffering a live cyber attack, please call Action Fraud on 0300 123 2040 immediately where specialist advisors are waiting to take you call 24 hours a day, 7 days a week.

How will Action Fraud help me?

What happens after I report a concern to Action Fraud? 

Reports to Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which assesses the reports in order to identity those cases presenting the best opportunity for police forces and other law enforcement agencies to investigate. The NFIB is also hosted by the City of London Police.

The NFIB’s systems assess reports of fraud and cyber crime which allows reports from across the country to be linked and piece together all of the information available to us, and helps to build a national picture of where these crimes are taking place.

When reporting online you will be given the option to register, login to an existing account or continue as a guest.

By registering you will be able to:

  • Save and resume a partially completed report
  • Track progress of your report
  • Add information to your report
  • Call Action Fraud to discuss your report
  • Receive an update by email

If you continue as a guest you will only be able to receive updates by email or post.

Action Fraud and the NFIB do not have investigative powers and therefore cannot guarantee or prompt a police investigation, or advise you on the contents of your report. Whilst we aim to provide an update to reports within 28 days, this is not always possible if the report is still under review by the NFIB.

For advice on how to best protect yourself from becoming a victim of fraud or cyber crime, please visit Action Fraud’s website or sign up for their alerts. You can also find Action Fraud on Facebook, Twitter and Instagram.

How do I get an update on the progress my report to Action Fraud?

If you have registered on the Action Fraud system as a victim or proxy reporter, then you will receive automatic updates through your individual account.

You will also receive postal updates. If you wish to seek an update outside of the above, or if you have not registered with Action Fraud, then an update can be requested through the ‘Contact Us’ facility on the Action Fraud website.

If your report is disseminated to a police force you will be provided with the name of the recipient force. Once your report has been disseminated, the recipient force takes responsibility for providing you with updates on the progress of your case.

How will my crime report be assessed?

Reports to Action Fraud are considered for assessment or referral to the police (or other law enforcement agency) by the National Fraud Intelligence Bureau, operated by the City of London Police.

Once reports have been recorded by Action Fraud they are assessed against Home Office Counting Rules, which are the standards against which police record crime. Data matching allows reports from different parts of the country to be linked through analysis. Reports are then triaged to determine those that are highest risk, threat or harm.

These triaged reports are assessed by experienced crime reviewers who consider the viability of each report, or series of reports where these appear to be linked. This viability test is to ensure there are definitive lines of enquiry for a force, or other law enforcement agency to progress. Crimes that meet the viability test are referred to the appropriate police force or law enforcement agency for action. The recipient may not always be your local police force.

Information you provide on the bank accounts, websites and phone numbers used by fraudsters is regularly provided to industry partners so they can stop them from being used against future victims. Not every report results in an investigation, but every report helps to build a picture of offending and is retained for future intelligence.

What happens once my report has been referred to the police?

Each police force (or other law enforcement agency) will review and assess referrals from the National Fraud Intelligence Bureau.

Northumbria Police will investigate reports of crime referred from Action Fraud and will give you regular updates about the progress of your case.

You'll be informed when a suspect is arrested, charged, bailed or sentenced. Your rights are in governed by those set out in the Code of Practice for Victims of Crime.

If no further action will be taken, we will communicate this to you with a rationale for our decision.

What are my options to seek civil redress?

In cases where criminal investigations are not carried out or do not lead to a conviction, you may wish to consider other options to recover your losses. There are Civil Asset Recovery Agents who may be able to act on your behalf to recover criminal assets that represent some or all of your losses.

Before choosing a Civil Asset Recovery Agent, you should undertake adequate checks to ensure they are legitimate. The Financial Conduct Authority has details of known fraudulent Civil Asset Recovery Agents.

Should you choose to engage a Civil Asset Recovery Agent, you should update your Action Fraud report with their details. This update can be made through your individual account or through the ‘Contact Us’ facility on the Action Fraud website if you have not registered with Action Fraud.

What should I do if...

I know the person who is committing the offence against me?

Is it an emergency? If a crime is happening now or someone is in immediate danger, call 999

If you know the person (or persons) who has committed the fraud against you and the person is local* to you - report the incident direct to us by using our report an incident form.

*A local person could be a person belonging to a specific town or area where there are viable investigative leads to consider for an investigation. Local could also mean you know the location where the offence has taken place. 

If you're not sure who the person (or persons) that has committed the offence contact Action Fraud using the online fraud reporting tool or by calling Action Fraud on 0300 123 2040.

The fraud is happening now or the fraud has just happened.

Is the fraud happening now? Do you need support right away? Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? If so, please call 999 now.

If an offence has just happened contact us by using our report an incident form.

After you report an incident to us an investigation will start. We will take steps to make sure we gather all the relevant information and keep you informed throughout the process. 

Types of frauds, how to protect yourself and what to do if you get scammed

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