Mental health

Everyone has mental health. It involves our emotional, psychological, and social well-being, and it affects how we think, feel, and act.

Mental health is important at every stage of life, from childhood and adolescence through adulthood. Mental health problems are common but help is available. People with poor mental health can get better and many recover completely.

Over the course of your life, if you experience mental health problems, your thinking, mood, and behaviour could be affected. Many factors contribute to mental health problems, including:

  • Biological factors, such as genes or brain chemistry
  • Life experiences, such as trauma or abuse
  • Family history of mental health problems
  • Mental health awareness

Regional Crisis Teams 

If someone is in a mental health crisis and needs urgent help, they can call CNTW’s regional Crisis Teams 24 hours a day, 7 days a week. These are emergency specialist teams, working with all ages and mental health conditions, and will ensure you get the help you need.

Get in touch with a Crisis Team

Northumberland and North Tyneside

For the Northumberland and North Tyneside Universal Crisis Team call 0800 6522 861. (Those who are Deaf/hard of hearing can text 07887625277.)


Newcastle and Gateshead

For the Newcastle and Gateshead Universal Crisis Team call 0800 6522 863. (Those who are Deaf/hard of hearing can text 07919 228 548.)

Sunderland and South Tyneside

For the Sunderland and South Tyneside Universal Crisis Team call 0800 6522 867. (Those who are Deaf/hard of hearing can text 07889036280.)


To report a mental health issue

For mental health emergencies where someone’s life is at risk or where you cannot keep someone safe, you should dial 999 or go to your nearest Emergency (A&E) Department. Specialist mental health clinicians work at A&E departments across the region, who will be able to assess and treat mental health conditions.

Call a CNTW’s regional Crisis Teams 24 hours a day, 7 days a week.

Call NHS 111. It’s open 24/7. They can tell you about your local crisis support services or your nearest A&E.

How do the police deal with people with mental health issues?

Northumbria Police treat all people with mental disorders and learning disabilities with dignity and respect.

Officers and staff will have:

  • A core basic awareness of mental health issues, learning disabilities and vulnerability
  • Skills for managing people at the point of contact through the use of effective communication
  • De-escalation skills and an understanding of the dangers of using restraint techniques with vulnerable people
  • An awareness of liaison and diversion opportunities for people with mental health and learning disabilities
  • A good understanding of how to apply mental health legislation and the Mental Health Act (MHA) 1983 codes of practice.

How we promote mental health

Cutting edge training - RESPOND

Northumbria Police is proud to promote mental health awareness and we’re working with other emergency services to make sure that people facing a mental health crisis get the support whenever and wherever they need it.

Here’s how we’re working towards that ambition:

Cutting edge training - RESPOND

We’re training a selection of our officers alongside professionals from the NHS, paramedics, the Local Authority and crucially  ‘experts by experience’ – people who have had experience of using mental health services. Together, we’ll ensure that those in crisis are offered the right care and support, and are signposted to the most appropriate service. The training is called RESPOND.

This state of the art simulation training presents real life situations where there’s a mental health crisis. Officers come away with a better understanding of how to recognise mental health problems, understand the roles and responsibilities of our partners and are able to identify issues much more quickly in order to deliver a higher quality of care to such vulnerable individual.

Street Triage

Street Triage

Street Triage provides the most appropriate care to those in crisis. It involves a police officer and mental health nurse working together to provide face to face intervention. This helps to ensure that people are not unnecessarily detained by the police under the Mental Health Act but are given a clinical assessment by the nurse so that they can receive the most appropriate care.  They operate 7 days a week across Newcastle, North Tyneside, Northumberland, Sunderland, South Tyneside and Gateshead areas.

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