Northumbria Police takes every report of a missing person seriously. Most people who go missing return within 48 hrs however if you have established that someone is missing and you are concerned report this immediately – you do not have to wait 24hrs before reporting them missing.
A missing person is
Anyone whose whereabouts cannot be established will be considered as missing until located and their wellbeing or otherwise confirmed.
When someone you know cannot be located you should make initial enquiries with friends and family members to locate them and establish their whereabouts.
If you are concerned that the person is at risk of harm, could be in danger or vulnerable in some way you should report them missing to police.
If you're worried someone you know has gone missing. You should make some initial enquires, these might be:
- Search their home or the place they were last seen, in case they are hiding or fallen and suffered injury. Remember that children can hide in small spaces.
- Look out for any notes or clues that may suggest where they may be. Check diaries, social media or email messages.
- Check to see if they have left you a message on your phone voicemail or email.
- Contact family members, friends and the person’s place of work to verify that they are missing and not just somewhere unexpected.
- Check places of significance to the person, i.e. parks where they may play, or gather with friends.
A missing person can be reported to police at any time, you do NOT need to wait 24 hours before making a report.
In an emergency you should call 999.
- Description of person
- Description of clothing
- Home address
- Location missing from
- Circumstances of going missing
- Name, address, contact telephone number and relationship to missing person of person reporting. If the missing person is in Local Authority Care, consideration should be given to obtaining alternative and out of hours contact details in case the investigation is ongoing when the person reporting goes off duty
- Details of any vehicle or transport used
- The relevant information concerning the person reporting the disappearance
- Location of where the missing person might be
- Any medication the missing person requires, frequency of taking and the effects if not taken
- Information about known risks e.g. child known to be at risk of sexual/criminal exploitation, suffering from ill health (mental, Dementia etc.)
- Information about any person who might have contact with the missing person, such as people with whom the missing person was found in previous incidents e.g. estranged parents or partners
We will use the information that you supply to assess the level of risk that the person may be at while missing. We will then follow appropriate lines of enquiry to locate and safeguard the person.
If the missing person returns please let us know. We would like to see them after they return to carry out a prevention interview to see what we can do to support them.
When a missing person is located the police will conduct a prevention interview with them to establish the reasons they went missing and identify what can be done to support them.
The questions that police will ask as part of a prevention interview are:
- Have you come to any harm whilst missing? (CSE, rape, violence, self-harm etc.).
- Why did you go missing? (Factors - abuse, bullying, domestic, school, work, financial, mental health issues, just stayed out, wanted family contact etc.)
- What have you been doing whilst missing? (Consider self-harm, sexual/criminal exploitation, involvement in crime, County lines etc.)
- How did you arrive at your destination (picked up by car, bus, etc.)
- Did you travel alone or were any adults or young persons involved?
- How did you make arrangements (Facebook/other social media, text, calls made, received calls, etc.)
- Where have you been? (Places stayed/frequented, transport used, vehicle details, etc.)
- Who have you been with?
- How did you support yourself? (Given cash, gifts, food, accommodation, committed crime, etc.)
- Have you used drugs, alcohol or other substances whilst missing?
- Will you go missing again?
- What will prevent you from going missing again?
- Consent for referral to support services.
- Officer professional judgement/ parent/carer considerations.
Northumbria Police has a dedicated role for people who go missing. This is known as the 'Missing From Home Coordinator' they review daily missing reports to identify potential issues and risks surrounding missing persons at an early stage. This work is complimented by police neighbourhood and harm reduction teams.
They review repeat missing episodes and identify the root causes of missing episodes to effectively problem solve as a multi-agency approach
They act as a point of contact for partners, ensuring an effective working relationship is maintained, and encouraging the two-way exchange of information.
Operation Endeavour is a safeguarding arrangement between Northumbria Police and the six Local Authorities within our area and educational setting for children aged 4-17years to safeguard children and young people at risk of harm from going missing.
It involves the early sharing of missing from home episodes with schools and colleges to offer appropriate support to young people on their return.
The process is managed by the Multi-agency Safeguarding Hubs (MASH).
The Herbert Protocol
The Herbert Protocol is a national scheme introduced by the police in partnership with other agencies which encourages carers and family members to record useful information which could be used in the event of a vulnerable person with Alzheimer’s or Dementia going missing.
Herbert Protocol frequently asked questions
The Herbert Protocol form records all vital details, such as medication required, mobile numbers, places previously located, a photograph etc.
Carers, family members and friends can complete a form advance of the person going missing.
In the event of your family member or friend goes missing, the form can be easily handed to the police to reduce the time taken in gathering this information.
This form could make a real difference. It could help reduce the amount of time a vulnerable person is missing, bringing them to safety even quicker.
Carry out initial checks for the missing person.
Inform family and friends, contact local clubs or places that the person may frequent.
Inform the call taker that you use the HERBERT PROTOCOL and complete the red section of the form, before giving the form to police.
The form should be stored securely in the care setting, in accordance with data protection laws, but where you can find it quickly.
It is recommended that multiple copies are made so that other care workers, neighbours or relatives have access if required.
Review the information every 4 weeks or where there has been a change in personal circumstance.
Please make sure other relatives, carers or staff know where it is, and that the person it refers to is part of the Herbert Protocol.
Download the Herbert Protocol Form
The Herbert Protocol Form.docx
The Philomena Protocol
The Philomena Protocol is an initiative that helps locate and safely return a young person in care as quickly as possible when they are missing.
Philomena Protocol frequently asked questions
The basis of the form is to record vital information about the young person to be recorded. This can be used to locate them safely and quickly.
We encourage carers and guardians to complete this form with as much detail as possible, then keep it somewhere safe – along with a recent photo.
The form needs to be regularly updated with new information on description, friends, associates, locations frequented, phone numbers and identifiers to maximise the opportunity for the young person to be found swiftly and safely.
That way, if a young person does go missing, you can give us all the information we need to start the search straight away – and you don’t have to think about significant information when you’re worried and upset.
Keep the completed forms in a safe place where you can find them quickly. The forms may need to be located quickly, at any time of day or night, by the person who needs the information to begin the initial searches.
Once completed they will contain confidential information about the young person so they should be stored securely.
Download the Philomena Protocol Form
PHILOMENA PROTOCOL Missing Young Person Form.pdf
The Winnie Protocol
The Winnie Protocol is a scheme created by Northumbria Police and the Northumberland, Tyne and Wear Safeguarding Adult Boards to encourage professionals to record useful information which could be used in the event of an adult going missing. This will support Northumbria Police and partners to locate and support the individual in the event of a future missing episode and reduce the risk of harm. The Winnie Protocol will be particularly useful for those adults who have repeat missing episodes.
Winnie Protocol frequently asked questions
The purpose of this form is to record important information about the person you support. In the event the person goes missing – the form will be used by the police, care workers and partner agencies to understand the person’s routines, interests and information as fast as possible. The form should only be completed with the consent of the adult, and ideally should be completed with the adult.
- Complete the blue sections prior to possible missing episode
- Complete the red sections when person goes missing
The form should be kept electronically in a safe place.
The form must contain up to date information and be reviewed on a regular basis. Try and have several copies of recent, close-up photographs of the person, this may help your staff and the Police when searching for them. This form should only ever be printed on the request of a representative of Northumbria Police following the adult being reported missing. This information should be held securely and only used by the police to assist with enquiries into locating the Missing Person safely.
Download the Winnie Protocol Form
WINNIE PROTOCOL Missing Adult Form.pdf
JOINT MISSING ADULTS PROTOCOL .pdf
CNTW Joint Missing Protocol
The CNTW is an agreed process with Northumbria and Cumbria Police. It provides structure to health staff and Police Staff in the event of a Cumbria Northumberland, Tyne and Wear NHS Foundation Trust (the Trust / CNTW) patient being deemed a ‘Missing Person’. This covers both in-patients and community patients in receipt of CNTW care. The Joint Missing Adult Protocol which has been drawn up between Northumbria Police and the Safeguarding Adults Boards. This recognises that Missing Persons is a joint responsibility and agencies maintain a duty of care to their patients/clients even once they are reported as missing.
You can view the protocol here.
Hospital Missing Adult Patient Protocol
The Hospital Missing Adult Patient Protocol helps us understand a reasonable and proportionate police response when someone is missing from hospital.
Download Hospital Missing Adult Patient Protocol Form
Hospitals Missing Adult Patient Protocol.pdf