Mobile phone theft

Follow our advice and guidance below to find out how to report a phone theft and steps you can take to prevent your mobile phone from being stolen when you’re out and about.

Report a lost or stolen phone

Report a lost or stolen phone to your network provider immediately and get the IMEI number from them if you don’t know it. You can call 08701 123 123 if you don’t know your network’s customer service number. Your network will block the phone, making it useless to the thief even if the SIM card has been changed.

Report a stolen phone to the police as soon as possible via our online form. We do not take reports of lost property over the phone.

We recommend that you record your lost property using Immobilise offer a further reporting service at Please note that there is a fee for using this service, however, they can provide a reference number for insurance claims.

Please note that falsely reporting the theft of your mobile phone is a criminal offence for which offenders face prosecution for wasting police time and deception.


Someone has threatened me and taken my phone, what should I do?

If someone has threatened or intimidated you and removed personal possessions this is a robbery. Please report it to us as soon as possible. If the offender is still present or the crime is happening now, ring 999 immediately.

I have the find my iPhone tracking app and can pinpoint my stolen phone’s location, what should I do?

Please report it to us. Our officers can meet you at the location to make enquires with you if the phone is still actively mapping.

I left my phone in a taxi, can I report it as stolen?

Taxi drivers usually hand lost mobile phones into the nearest police station. You should contact the taxi company to make enquiries. By recording your details on Immobilise and Report My Loss, any items handed into our police stations are matched up using these systems. If you believe the phone has been stolen then please report this to us.

How can I prevent my phone from being stolen?

Theft prevention

By taking a few simple steps you can prevent your phone being stolen.

  • Always be aware when you use your phone. Make sure you use it when and where it is safe to do so and be aware of those nearby.
  • Keep your phone out of sight in your pocket or bag when not in use and keep those places secure. Do not place your mobile in your back pocket where a thief could grab it and run.
  • Do not leave your phone on sight in your vehicle.
  • Make sure your phone is marked and identifiable. Use permanent property marking techniques. Mark the battery, inside and outside of the phone.
  • Use your phone’s security lock code or PIN number.
  • If you have phone tracker capability on your device make sure it’s activated.
  • Keep a record of the make and model number of your phone.
  • Keep a record of your IMEI number, which is unique to your phone and can help you recover it. If you press *#06# on your phone, the 15 digit IMEI number will be displayed.
  • Register your phone at It is a free service that allows you to register your property. This means that the police are more likely to be able to return your phone to you if it’s lost or stolen. (You will need your IMEI number.)

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