Missing people will receive support from Samaritan in minutes thanks to new messaging service
11 May | 12:46

People who are reported missing and potentially in crisis will now receive a text message from a Samaritan within minutes thanks to new a lifesaving messaging service being rolled out across the region. 

Northumbria Police have teamed up with charity Missing People and the Samaritans to reach out to missing adults at risk of serious harm or suicide through the Suicide Risk Text Safe initiative.

Officers responding to a report of a missing adult notify Missing People who can then send an independent message offering them advice and support from a Samaritan. 

Detective Chief Inspector Lynne College of the force's Safeguarding unit believes the service will help save lives and provide the professional support people in crisis need.

Det Chief Insp said: "Already we are seeing the benefits of this system and I have no doubt it will help save lives. We work tirelessly to help those who are vulnerable in our society but we can't do it alone. It is with the support of our fantastic partnerships with the likes of Missing People, that we are able to provide a full service of wrap around care from the right professionals.

"Often in a mental health crisis people don't want to be contacted by police and this is an excellent way of being able to reach out to those in need."

The service has already proved vital in one case where a returned missing person praised the service and the work of the charities.  

“A couple of weeks ago, I had an acute mental health episode, although this had been building over some time. I work for the NHS, and the stress of the job plus other issues over the past few years, including bereavement, everything became too much. I ended up ringing my boss to tell her I was going to end it and basically went missing. I had only been missing a short while but within that time I had a message come through on my phone from yourselves offering support and a call from the Samaritans. I can’t believe how quickly this had come through and I think it is an amazing charity, so thank you."

Beth Hodges of Missing People said:

"Our partnership with the Samaritans has enabled us to reach many missing people at a point of crisis in their lives. We strongly believe that these are essential and lifesaving conversations and are pleased to be working in partnership with Northumbria Police to support those who need us most."

The initiative is being rolled out as part of Mental Health Awareness Week which aims to raise awareness of mental health, breakdown the stigma associated with mental health and urge people to talk openly about it. 

The force also has a dedicated Street Triage team which is a partnership with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) to help those suffering a mental health crisis get the most professional care for their needs. 

Anyone in crisis should contact the relevant 24/7 helpline below.  

For the #Northumberland and #NorthTyneside Universal Crisis Team call 0800 6522 861

(Those who are Deaf/hard of hearing can text 07887625277)

 For #Sunderland and #SouthTyneside Universal Crisis Team call 0800 6522 867

(Those who are Deaf/hard of hearing can text 07889036280)

 For #Newcastle and #Gateshead Universal Crisis Team call 0800 6522 863

(Those who are Deaf/hard of hearing can text 07919 228 548)

 For North #Cumbria Universal Crisis Team call 0800 6522 865

(Those who are Deaf/hard of hearing can text 0779 565 6226)



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